When you have decided to outsource some of your business functions to Costa Rica, you will need to find a partner that can deliver. There is no harm in shopping around and evaluating different agencies before hiring one. There are several key factors that you should consider.
1- Security
You always want to make sure that your intellectual property is protected and that your rights to it are secured. Ask potential partners about their security procedures, Master Service Agreements (MSA), and Non-Disclosure Agreements (NDA).
2- Communication
As they say, communication is key. When working with external teams, you should be able to communicate in a clear, goal-oriented way that leaves no room for interpretation. Ask potential partners about their communication styles, what communication tools they use, and how fast they are in providing answers and solutions. Don’t forget to inquire about the level of English of their staff.
3- Quality
A company that can show you a strong track record of software development projects and positive client testimonials will assure you that you are dealing with a professional agency that you can trust.
4- Turnover
When interviewing a potential nearshore company, make sure to ask them about their turnover rates and what processes they have in place to ensure new staff is well-trained before they are being assigned to your company and your projects.
5- Talent
Naturally, you want to make sure that you are working with talented, creative, and engaged professionals. Ask potential partners about their team's experience and education to better understand what to expect. You can also inquire about their hiring process and to what extent they involve clients.